About Mr. Appliance

Respect

• Treating others as we would like to be treated.

• Listening with the intent to understand what is being said and acknowledging that what is said is important to the speaker.

• Responding in a timely fashion.

• Speaking calmly and respectfully, without profanity or sarcasm.

• Acknowledging everyone as right from their own perspective.

Integrity

• Making only agreements we are willing, able and intend to keep.

• Communicating any potentially broken agreements at the first appropriate opportunity to all parties concerned.

• Looking to the system for correction and proposing all possible solutions if something is not working.

• Operating in a responsible manner: "Above the line…"

• Communicating openly and with purpose.

• Asking clarifying questions if we disagree or do not understand.

• Never saying anything about anyone that we would not say to him or her.

Customer Focus

• Continuously striving to maximize internal and external customer loyalty.

• Making our best effort to understand and appreciate the customers' needs in every situation.

Having Fun In The Process!