4.8/5

1236 Ratings

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najah abdulmasih
najah abdulmasih via Google

Randy was very fast friendly knowledgeable.

Response from Owner

Thank you for your positive feedback! We're glad to hear that Randy provided you with fast, friendly, and knowledgeable service. We appreciate your support and hope to see you again soon!

Keith Szukalowski
Keith Szukalowski via Google

Mr appliance was professional. They kept us informed with schedule updates and when Aaron would be arriving. Service was spot on. Pricing was fair and job completed timely.

Response from Owner

Thank you for your positive feedback, Keith! We're glad to hear that Aaron provided you with professional service and kept you informed throughout the process. It's great to know that you found our pricing fair and the job completed to your satisfaction. We appreciate your support and look forward to serving you again in the future!

Danielle Doherty
Danielle Doherty via Google

Aaron was great! Answered all my questions and was very efficient. Highly recommend booking with Mr. Appliance/Aaron.

Response from Owner

Thank you for your fantastic review, Danielle! We’re thrilled to hear that Aaron provided you with excellent service and addressed all your questions efficiently. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

Frank Maraffino
Frank Maraffino via Google

Due to the Easter holy days we had a near emergency situation with a broken dishwasher and a house full of family coming. Mr. Appliance answered our call and had a serviceman out within 24 hours. Liz set us up with Sean who was outstanding, going so far as to pick up our part on an expedited basis and had installed and back working within two additional days!

Response from Owner

Thank you for your wonderful review! We're thrilled to hear that our team was able to assist you promptly during a busy time. It's great to know that Sean provided outstanding service, and we appreciate your recognition of his efforts. We strive to resolve our customers' issues quickly, and we're glad we could help you get your dishwasher back in working order. We look forward to serving you again in the future!

Guwine Smith
Guwine Smith via Google

Thank Appliance Company for sending Duane he was very professional and respectful and called when he was on his way as well fix my refrigerator within 30 mins of diagnosing the problem Thank you so much Duane yes I would recommend you to anyone.

Response from Owner

We greatly appreciate your kind words and are thrilled to hear about your positive experience with Duane. Our team strives to provide professional and efficient service, and it's wonderful to know Duane exceeded your expectations. Thank you for recommending us; your satisfaction means a lot to us!

melissa medon
melissa medon via Google

Good communication from the company and the tech Aaron. Appointment set up was quick and easy. Tech was on time, actually early, found the problem with my oven, had the part, and fixed it quickly.

Response from Owner

Thank you for your wonderful feedback! We're thrilled to hear that Aaron provided you with efficient service and effective communication. It's great to know that your appointment was seamless and your oven is now up and running. We appreciate your support and look forward to serving you again in the future!

Richard Smith
Richard Smith via Google

Aaron was awesome! Quick, pleasent, professional, and very qualified for the repair.

Response from Owner

Thank you for your fantastic feedback! We're thrilled to hear that Aaron provided you with quick and professional service. Your satisfaction is our priority, and we appreciate you taking the time to share your experience. We look forward to assisting you in the future!

Laurie Lyall
Laurie Lyall via Google

Randy the service man was great. Figured out the problem, ordered the part and all is good with my Sub Zero under counter beverage fridge. Will definitely use them again!

Response from Owner

Thank you for your positive feedback! We're thrilled to hear that Randy provided excellent service and resolved the issue with your Sub Zero beverage fridge. We appreciate your support and look forward to assisting you again in the future!

Janice Stoneman
Janice Stoneman via Google

Duane was amazing. He was prompt, very professional, and respectful. He fixed our issue and taught me a simple maintenance procedure. He gave my dryer a new life at a reasonable price. We are very pleased.

Response from Owner

Thank you for your kind words about Duane! We're thrilled to hear that he provided prompt and professional service while also sharing valuable maintenance tips. It’s wonderful to know that your dryer is up and running smoothly again at a reasonable price. Your satisfaction means a lot to us, and we appreciate your feedback!

TYLER MAGDICH
TYLER MAGDICH via Google

My technician, Aaron had my oven taken apart, parts replaced, and working again in 30 minutes.

Response from Owner

Thank you for your positive feedback! We're thrilled to hear that Aaron was able to quickly and efficiently get your oven back in working order. We appreciate your support and look forward to serving you again in the future.

Jeff Gallerani
Jeff Gallerani via Google

Very thorough and thoughtful!

Response from Owner

Thank you for your positive feedback! We're glad to hear you found our services thorough and thoughtful. Your satisfaction is our priority, and we appreciate your support.

Phyllis Pihajlic
Phyllis Pihajlic via Google

Response from Owner

Thank you for your five-star rating! We appreciate your support and look forward to serving you again.

Allison Bell
Allison Bell via Google

Great experience on dryer repair with Randy. By the time he arrived and diagnosed the problem he realized that he didn’t have the required part on him and the stores with them were closed at this point. This was on a friday so I would have had to wait until monday to have it repaired. I am a mom to a two year old and Randy saw that and realized how much I needed to have my dryer asap. He went to the store on his day off the following day and came and fixed it bright and early. He didn’t have to do that and I am really grateful! Great service.

Response from Owner

Thank you for sharing your experience, Allison! We're thrilled to hear that Randy went above and beyond to ensure your dryer was repaired promptly, especially knowing how important it is for a busy mom. Your appreciation for his dedication is truly valued, and it's wonderful to have team members like him. We strive to provide excellent service, and your feedback motivates us to keep up the good work. We're glad we could help you out!

Aurelio Fernandez
Aurelio Fernandez via Google

Duane was a great technician. Identified the issue in the first visit, ordered the part and got installed within minutes on second visit

Response from Owner

Thank you for your kind words! We're thrilled to hear that Duane was able to quickly identify and resolve your issue. Your satisfaction is our top priority, and we're glad we could assist you efficiently. We appreciate your feedback and look forward to serving you again in the future.

amy williams
amy williams via Google

We called for a dryer repair. Sean/Seen(?) arrived punctually and made a quick and accurate diagnosis. The faulty part was mailed to us and the following day, the repair was made. The service was friendly and professional. I highly recommend this company.

Response from Owner

Thank you for your fantastic review, Amy! We’re thrilled to hear that Sean provided prompt and professional service for your dryer repair. We appreciate your recommendation and are glad to know you were satisfied with the quick turnaround. Your support means a lot to us!

Bernard Rizzo
Bernard Rizzo via Google

Our technician, Randy was fantastic in dealing with our refrigerator issue. He diagnosed our problem and ordered the parts necessary for the repair. Unfortunately after 3 deliveries of the General Electric part there was damage to the glass tube and after 2 weeks of Randy working with Dan in the parts department, I had lost faith in the General Electric part arriving without damage! The problem was a General Electric parts packaging issue!!! The Mr appliance employees, Randy and Dan went to a lot of effort trying to bring my issue to a successful conclusion! Randy was the finest technician I have ever had the opportunity to work with! I would use Mr Appliance again! Their service is top notch!

Response from Owner

Thank you for your wonderful review, Bernard! We're thrilled to hear about your positive experience with Randy and Dan. It’s great to know that their dedication made a difference, even with the challenges faced. We appreciate your trust in us and look forward to assisting you in the future!

Judy Panizzoli
Judy Panizzoli via Google

First time using Mr. Appliance and the overall experience was great. Randy was excellent. For my wash machine, he explained what the problem was and the various tests to prove it. The machine fixed in the time excepted. The company's communications via text, email and phone were appreciated and timely. Thank you.

Response from Owner

Thank you for your wonderful review, Judy! We're delighted to hear that you had a great experience with Randy and that we could meet your expectations. We appreciate your kind words about our communication as well. Your satisfaction is our priority, and we look forward to serving you again!

Paula Rice
Paula Rice via Google

Aaron from Mr Appliance was amazing. Next day service. Diagnosed and fixed my LG oven within an hour! Super happy with the service call and work!!

Response from Owner

Thank you for your wonderful review, Paula! We're thrilled to hear that Aaron provided you with excellent service and efficiently fixed your LG oven. Your satisfaction means a lot to us, and we appreciate your support!

Mary Moulden
Mary Moulden via Google

Response from Owner

Thank you for the 5-star rating, Mary! We appreciate your support and look forward to serving you again.

COURTNEY DREWRY
COURTNEY DREWRY via Google

Friendly telephone operator. Came promptly - sent a picture of my repairman before he got there. Alerted me on when he would arrive. He took time to explain the problem and the repair needed. Outlining the agreement of payment without hiding any charges. Honest and good work. Friendly personable personnel Randy. Went above and beyond. Would hire him again!

Response from Owner

Thank you for your wonderful review, Courtney! We're thrilled to hear that you had such a positive experience with our team, especially with Randy. Your feedback about our communication and honesty means a lot to us. We look forward to serving you again in the future!

Total number of 5 star reviews :1152

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