What People Are Saying About Mr. Appliance of Durham-Chapel Hill

Mr. Ed was extremely knowledgeable and able to quickly diagnose and fixed my leaking refrigerator. I am very thankful for Mr Appliance and to have had such a wonderful service technician!

Very pleased with my refrigerator service. I have a Bosch and was unable to push in new water filter. The technician was able to perform this service for me.

Benjamin is courteous, on time, professional, friendly and made the needed repairs on our refrigerator in an efficient and expert manner. This was followed by a friendly suggestion on how to minimize future problems.

Came promptly. Eric was very friendly and did an excellent job.

Benjamin was great. He arrived on time, explained the problem with our refrigerator, fixed the issue quickly, and offered helpful tips for future use. We were very satisfied with his work.

Spoke with a person when I called for service information…that’s very unusual and a big plus! The service tech, Benjamin, was thorough and professional. He was clear in explaining the issue and its cause. He was also very clear in explaining any follow up, if needed, and warranties for parts on work completed. Appointment time verified via text and included a picture of the technician who would be arriving. Then Text was sent when tech was on his way. Customer service is outstanding. Highly recommended.

***** outstanding service from ERIC! I had the pleasure of having ERIC work on my appliance, and I can't recommend him enough. From the moment he arrived he was polite, knowledgeable, and extremely efficient. ERIC quickly diagnosed the issue and explained everything to me in a way that I could easily understand. Not only did he fix the problem perfectly, but he also went above and beyond to ensure my appliance was clean and nice looking. It's rare to find someone who is skilled and genuinely cares about customer satisfaction as he did. Thank you for your excellent work, ERIC!

I had a great experience with Mr. Appliance, starting with Tim over the phone. He was very informative and scheduled an appointment based on my availability. Eric, the technician, was excellent—quick and efficient. He pinpointed the damaged part, provided a detailed explanation, and placed the order, which arrived the next day. Overall, I’m very satisfied with the service for my gas stove repair.

They worked hard to get our very old dishwasher working, stops behind their promise to make it work or make it right. 10/10 would recommend and use again.

Kalvin solved the problem quickly and explained all options open to us. Great service.

Douglas was amazing it took a little bit to find what was going on with my dryer. He kept at it figured it out and only charged a little bit more than the initial visit price. I will definitely use them again!

I am a local realtor in the area and have been referring this company to my clients for a number of years because of their great reviews. Today I had the first opportunity of using their services when my refrigerator stopped cooling. needless to say less than 24 hours later, they made it happen. This included the diagnosis, the ordering of parts and the installation! Benjamin is first class customer service. I can’t wait to refer these folks again because today I’ll have a great experience to share.

As a realtor, I work with many vendors, and for whatever reason finding a good appliance repair company has been challenging. But, then I found Mr. Appliance, and specifically, Doug. I had the best experience! He was punctual, respectful, & friendly. Thank goodness, because I was cooking for a group and I needed my oven to work. The lasagna turned out perfect because Doug saved the day! 5-star experience all the way.