What People Are Saying About Mr. Appliance of Kalamazoo

The gentleman was prompt (was here in about 2 hours from the time I called to him being at my door).

Excellent service that goes above and beyond!

I called Thursday night and the technician came out early afternoon on Friday. He was pleasant, professional and quick to fix my problem! Thank you so much, Mr. Appliance!

Next day service, timely, and professional . Job completed in one visit .

Dispatcher was courteous and helpful. Robert was professional and fast. It was a pleasure discovering such a great company and will use them in the future.

Can’t recommend them enough. My dishwasher needed a new pump. They ordered it that day, and were ready to install it two days later. Installation took 15 mins. The gentleman who came out was prompt, professional, and worked around my curious cat.

Your representative did an outstanding job explaining the problem with my stove and oven in particular. He gave me all the information I needed to make an informed decision moving forward. I was very impressed with his knowledge of what needed to be done and fully explained my options. I have always been satisfied with the work.

Robert respected my home. He took time to explain to me what he was doing. If I need help in the future. I will be calling on them

I would highly recommend Mr. Appliance if your machine is modern. If, however, you have "vintage" equipment that needs repair, I would recommend finding new appliances. Parts are largely unavailable for older ones. (Ours were circa 1985.) The fault is not on them...

Great job we have those round ice cubes once again 🥹

I was able to quickly get an appointment. The technician quickly diagnosed my refrigerator problem and told me how to deal with the manufacturer to use the warranty. I highly recommend Mr. Appliance.

I'm not saying this will be your experience, but I called them at 12:45. They gave me a window of 1:00 p.m. to 3:00 p.m. by 12:55 the gentleman was in my house working on my fridge. After he had finished going through everything looked up the parts that were going to need to be replaced gave me a quote he told me it would not be worth the money to fix the fridge. That was hard to hear, but I appreciate that where he could have guided me towards a repair on a machine that would likely be breaking down again within a year so allowing him to come back again, instead gave me the hard truth and walked away from additional work. I would usually say you can't buy that kind of integrity, but clearly you can with Mr Appliance

Very prompt and knowledgeable!

Very responsible and friendly.

On time arrival. Accurate diagnosis.

Repair men arrived on time and were very professional. They put booties over their shoes and went straight to work. They told me pretty quickly what the problem with my washing machine was and after I approved the charge, they fixed it on the spot. My machine works great and there’s a 30 day warranty on their work. I’ll definitely call them again.