What People Are Saying About Mr. Appliance of Middletown and Glastonbury

Came on time excellent service. Highly recommend very very professional The technician DMYTRO was top notch!

Very satisfied. Technician arrived promptly and was very courteous. I would definitely call upon Mr. Appliance again as well as recommend them to others. Thank you.

Great experience from scheduling to completion. Marni was terrific on the phone, the communication about time window was clear - I loved that they sent a picture along with the tech’s name so there was no question that it was the right person at the door. And the service itself was good. Knowledgeable and very professional.

It was a delight to meet the owner of Mr. Appliance at our Middlesex Chamber meeting and I wish more businesses would take advantage of this opportunity. My first experience with this company was ACES, and I look forward to recommending them whenever appropriate.

When I first called to explain my issue with my oven, they scheduled a home visit for later that day. They were back the following week to do the needed repair. On both visits, Dave, was friendly and professional. Marni was my contact at the home office. Both were a pleasure to work with. I'm thrilled with the repair. I will definitely call on Mr. Appliance again, whenever the need arises.

Tech was very thorough and knowledgeable & efficient

I had a cracked freon line from moving my refrigerator to another house. The Mr. Appliance professional came, looked at the issue, then proceeded to fix my refrigerator. Then he cleaned up after himself, and left. I am completely happy with his work. Job well done.

Extremely thorough and was able to find and fix the problem with my oven. I really liked that I received a photo of the service person before they arrived. That’s a lovely safety feature.

I was impressed with his work. He was able to find out the problem and fix it.

Outstanding job balancing and leveling my refrigerator. Professional and on time.

Not one to emote, but from the initial phone call, to the scheduling, to the communications, to the service, the results and then the follow-up…… I could not have been happier- especially compared with other providers I have used in the past. And the price was fair as well.

My experience was great ! Definitely recommend. I was able to get an appointment quickly, a polite knowledgeable gentleman came and diagnosed my oven issue - ordered the part and came back when the part came in and fixed the oven.

My experience with Mr Appliance of Middletown and Glastonbury has been exceptional. Refreshingly so. My initial call to Mike was handled with concern and he tried to get me a service call that same day. However the service call happened the next morning and Mike was timely with his call back explaining the reasons for the next day service call. Dmytro , our service technician, was timely and spent one hour trying to figure out why my freezer door wouldn’t stay shut. He explained that the model of the appliance did not have a mechanism to adjust the door to hang more evenly on the magnet. I was even impressed because Dmytro came back to make sure all tasks were completed with this call. He realized a small screw needed to be put in. Now that is a technician conscientious about his work. I also received a call back from Mike, on the day of the service call, which enhanced the positive customer experience. I would recommend Mr Appliance of Middletown and Glastonbury for all of your appliance needs.

Very professional. Showed up on time, very knowledgeable, explained everything. Company had great communication from scheduling straight through to the repair.

It was a very pleasant visit.

Fast and excellent service. Very friendly and helpful techs. Would absolutely recommend

Excellent service! Very professional and knowledgable. I really appreciate that they found time that worked with me to come back with ordered part. They had to do some juggling to get that done!

Awesome service!