What People Are Saying About Mr. Appliance of Northern Virginia

Daniel (think that was his name) was very knowledgeable and skilled. He went above and beyond to repair our washing machine.

Garrik did a great job addressing our broken refrigerator.

This business is easy to deal with, appointment was made without having to be on permahold waiting for bad music or going through frustrating hoops, and a Service Professional arrived at my door within 2 days of my contacting them. Muhammad, the technician, diagnosed the issue with my oven, ordered the part and replaced it all within one week. I am very pleased with this company.

Mr. Appliance has been very helpful and help me to resolve my issues with my washer and dryer combo unit. They totally tried four times until the issue was resolved. Highly recommended!

Muhammad was on time and informed me 1/2 hour ago his arrival time. He was knowledgeable, courteous, and knew what he was doing. He opened our dryer and immediately found the problem with the dryer's belt. He gave us the estimate before proceeding with repairs. Very impressed with his professionalism. Yes, I will definitely keep their name in my repairs folder.. Th ank you Muhammad!

Circuit board on my built-in microwave went out. I called a couple of appliance repair places and no one seemed to know what to do about it. I found Mr. Appliance doing a Google search. They immediately identified the problem, ordered the part and had it repaired in just a few days. They even sent a second person to help remove the microwave from the cabinets and re-install it but didn't charge me extra. Microwave works like new. Great, friendly service. Good communication, punctual. Highly recommend.

Mr Hotak was the best service technician, ever! He was amazingly knowledgeable, professional, courteous, kind, personable, and helpful! He didn’t just do outstanding work and provide outstanding customer service, but he provided outstanding guidance on appliance maintenance and operations as well.

Our new oven’s circuit board blew. Bosch referred us to Mr Appliance of Northern Virginia for the repair. It turned out to be warranty work. Our technician, Hamed, was fantastic. He diagnosed the problem, ordered the needed parts and fixed it within 3 days. He made sure everything was working correctly before he left. Hamed was very professional and helpful. Throughout the process, Mr Appliance communicated with us each step along the way. I would highly recommend them.

We had a refrigerator water line issue not creating ice and no water from the dispenser in the door. Our service guy Joshua was great. It took a few trips and attempts to fix, but each attempt brought the fix closer. And the policy of Mr. Appliance is yo honor their original quote, so we only paid for extra parts as needed, but the bottom line is we now have water and ice —clear ice. A sign that things were going downhill was probably the ice with a few black specks that we noticed before engaging the service. We are very happy with the service and highly recommend Mr. Appliance!

The technician Joshua who arrived was very knowledgeable across several brands as well as their newer vs older offerings. He was quickly able to diagnose a couple of significant issues and clearly explain them as well.

Technician was professional. Our washer required a couple hours of investigation before he could determine the problem. Garrick took the time to follow through on all the possibilities. He also took time to talk me through the steps so I understood the problem. The broken part was delayed in shipping so it essentially took 4 weeks to get the washer fixed- which was very difficult and smelly for us! But each time I called the person on the other end of the phone was considerate and thorough. I would definitely use this company again and request the same technician.

Quick and easy. Communication was great!

On time and clear communication.

Muhammad was very honest and helpful.

Excellent customer service and knowledgeable, friendly, snd professional technician. Easy to make appointment. Great communication. On time arrival. Good value. I will turn to Mr Appliance again when I need service.

Great pricing, quick appointments, awesome service! The technician that came out today, Garrik, was talented and professional, and got my dryer back up and running in no time! I'll be using Mr. Appliance exclusively from now on, in no small part thanks to his capabilities! P.S. You should give him a raise he's just awesome!

Our fridge had problems and it took several visits, but Sammy was able to get us fixed up in the end. They stood by their work and we are very pleased that we nor they didn't give up.