What People Are Saying About Mr. Appliance of Ponte Vedra

Everything was perfect. The technicians were clean and neat and very efficient.

Timely, courteous, professional.

Appointment same day. Fixed my warm refrigerator in no time at all! Jordan was great!

Samsung dryer stopped heating; obviously the heating element. Called Mr. Appliance of Ponte Vedra, FL, and requested immediate appointment. Dispatcher called back and arranged for a technician to arrived the next day. It was the heating element, which Scott (the technician) determined to be the problem in a matter of minutes. Didn't have part on his truck, so he called the office to place the order. He anticipated the part to arrived on Monday, (this was on Friday) and an appointment would be made for Tuesday. As Scott said, the part arrived on Monday and was installed on Tuesday. He even cleaned out the inside of the dryer since he had it apart. Mr. Appliance (Scott and Justin) returned to install a new gasket/magnet door seal on the Frigidaire Professional fridge in our kitchen. Two came out because the side-by-side units (fridge and freezer) were aligned during the last visit and needed to be adjusted; it was covered under the work warranty. Both went beyond the call of duty to get the units properly aligned; not sure they were the day installed over 10 years ago. The seal replacement was fast and non-eventful. Another great job by both of these technicians. Update: An office was opened in Jacksonville Beach and this area was in its service area. Used that location and was satisfied. Called two day ago learned that the Jax Beach franchise no longer exists; now back to Ponte Vedra. Called because of washer problem. Erick came, worked on it and said it was repaired. The next day the washer again stopped, showing an error message of LE with a tube filled with an excessive amount of water. I used the emergency drain to remove 5 buckets of water to be able to open the door and removed the clothes. It is likely a pressure switch problem, as Erick was first concerned about but felt it was just a "brain scramble" because of a drawstring being caught in the door when running the load. The machine is old and likely needs a new pressure switch.

Jordan was very knowledgeable and very pleasant.

They were very fair, fixed my freezer gave me knowledgeable information. Will use them again.

Eric was on time and professional. His years of experience proved that no matter the situation, he had to tools for the repair.

My service technician, Chad with Mr. Appliance was AWESOME! Very knowledgeable, professional & helpful! Highly recommend this company!!

I used them to repair a broken ice maker. Scheduling was easy and quick. The repair required a part be ordered, which came in quickly. I will definitely use them for my future appliance repairs.

Painless experience having oven repaired. No wait for diagnostic visit. Quick diagnostic. Ordered parts. Booked installation. Repair done. Happy customer! Thank you, Mr Appliance.

Once the replacement part was in, Jordan, got us back up and running in no time.

Justin was fantastic, quick diagnostic, set expectations for the time it would take to get the part, and it was installed the morning it arrived. Highly recommend

Justin was a true professional. Excellent diagnostic and repair. A little bit pricey, but what isn't these days.

Great and quick work. Erick was great