4.6/5

281 Ratings

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Olivia Curreri
Olivia Curreri via Google

Mr. Appliance is amazing!! Our condo association was having an issue with our dryer that arose the other evening. Giuseppe came out the next morning and not only fixed that dryer, but took preventative measures on the second dryer so that the same thing doesn’t happen again with that one. He was thorough and helpful in explaining what was wrong, and even provided suggestions for future maintenance to prevent larger issues in the future. Thank you Mr. Appliance for making a stressful situation stress-free!

Response from Owner

Thank you for your wonderful review, Olivia! We're delighted to hear that Giuseppe was able to resolve your dryer issues and provide helpful advice. Your satisfaction is our top priority, and we appreciate your trust in Mr. Appliance. We look forward to serving you again in the future! Thank you! Mr Appliance of Salem Team

Martin Benchoff
Martin Benchoff via Google

Giuseppe is great. He solved our problem and saved us some money.

Response from Owner

Thank you for your kind words, J. Martin! We're thrilled to hear that Giuseppe was able to assist you and save you money. We appreciate your feedback and look forward to serving you again! Thank you! Mr Appliance of Salem Team

Phyllis Woodward
Phyllis Woodward via Google

Response from Owner

Thank you for your 5-star rating, Phyllis! We're grateful for your support and look forward to serving you again. Thank you! Mr Appliance of Salem Team

ATILLA HANEFI Macun
ATILLA HANEFI Macun via Google

Response from Owner

Thank you for your 5-star rating, ATILLA! We're grateful for your support and look forward to serving you again. Thank you! Mr Appliance of Salem Team

Jerry Giuliano
Jerry Giuliano via Google

Finding an unusual problem with my Subzero refrigerator, I instinctively, contacted their Customer Support group who recommended an authorized Serviceman in my area. After several phone calls, texts, weeks of waiting and broken promises to show up, I called Mr. Appliance. I was put on their schedule within minutes of my call, and their Serviceman left our home around 7:30 the next evening with the problem we hoped would be resolved. For the entire time in our home, we witnessed a real professional at work. He was thoughtful, thorough, and kept us informed as he analyzed the problem and carefully removed shelves and drawers, inspected seals and lay on the floor examining the bottom where he discovered and fixed the problem. In my opinion, a company that communicates well, says what they will do, and does it courteously, in a timely and affordable way is the standard of a Gold, Five Star Company.o

Response from Owner

Thank you for sharing your detailed experience, Jerry! We are thrilled to hear that our serviceman provided you with the professional support you needed. Your kind words about our communication and service standards truly mean a lot to us. We aim to consistently deliver five-star service, and we're glad to have met your expectations. Thank you for choosing Mr. Appliance! Thank you! Mr Appliance of Salem Team

Tahaddeus Carpen
Tahaddeus Carpen via Google

Excellent repair work. Fast efficient and friendly.

Response from Owner

Thank you for your kind words, Thad! We're thrilled to hear you were pleased with our repair work and service. Your satisfaction is our priority! Thank you! Mr Appliance of Salem Team

Margaret Stevens
Margaret Stevens via Google

Response from Owner

Thank you for your 5-star rating, Margaret! We appreciate your support and are glad to know you had a positive experience with us. Thank you! Mr Appliance of Salem Team

Kim George
Kim George via Google

Prompt - resolved the problem-'offered advice For how to avoid it in the future.

Response from Owner

Thank you for your positive review, Kim! We're glad to hear that we were able to resolve the issue promptly and provide useful advice. Your satisfaction is our priority! Thank you! Mr Appliance of Salem Team

L
L via Google

Very pleasant and professional

Response from Owner

Thank you for your positive review! We're delighted to hear that you found our service pleasant and professional. Your feedback encourages us to keep striving for excellence! Thank you! Mr Appliance of Salem Team

Stacey Friends
Stacey Friends via Google

Very good service the technician was very professional and polite

Response from Owner

Thank you for your feedback, staacey! We're glad to hear that you received good service and found our technician professional and polite. Your satisfaction is our priority! Thank you! Mr Appliance of Salem Team

Adrienne Stinson
Adrienne Stinson via Google

Response from Owner

Thank you for the 5-star rating, Adrienne! We're glad to know you had a positive experience with us. Your support means a lot! Thank you! Mr Appliance of Salem Team

Helen Connell
Helen Connell via Facebook

I had an issue with the door of our dishwasher and the repairman was just great! First of all, he arrived on time and politely put on shoe covers because it had been raining! We thought that the issue was with the spring on the door and he said that he could reach out to the manufacturer to see if it could be replaced (the door would not lay flat when opened). Instead, he took the time to investigate further and saw that the door was pinching the water line. Sure enough, once he cleared that up, the door opened properly! If he had not been persistent and taken the time to find that, we would have eventually had a much worse problem on our hands! Thank you so much!!

Response from Owner

Helen, taking the time to get to the real root of the problem can make all the difference, and we’re so glad your technician was thorough in figuring it out! Little details, like wearing shoe covers and investigating beyond the obvious fix, are things we always strive for. Thank you so much for your great review and recommendation! Mr. Appliance of Salem

Lori Glazier
Lori Glazier via Google

From the first contact to fixing our refrigerator, Mr. Appliance provided outstanding customer service. Couldn’t be happier and would highly recommend them to anyone needing service on their appliance.

Response from Owner

Thank you for your wonderful review, Lori! We're thrilled to hear that you had a great experience with our team from start to finish. Your recommendation means a lot to us. We look forward to assisting you again in the future! Thank you! Mr Appliance of Salem Team

Helen Connell
Helen Connell via Google

I had an issue with the door of our dishwasher and the repairman was just great! First of all, he arrived on time and politely put on shoe covers because it had been raining! We thought that the issue was with the spring on the door and he said that he could reach out to the manufacturer to see if it could be replaced (the door would not lay flat when opened). Instead, he took the time to investigate further and saw that the door was pinching the water line. Sure enough, once he cleared that up, the door opened properly! If he had not been persistent and taken the time to find that, we would have eventually had a much worse problem on our hands! Thank you so much!!

Response from Owner

Thank you for your wonderful review, Helen! We're thrilled to hear about your positive experience with our repairman and appreciate your recognition of his dedication. It's great to know that he was able to solve the issue promptly and effectively. Your satisfaction is our priority, and we look forward to assisting you again in the future! Thank you! Mr Appliance of Salem Team

Andy Getsey
Andy Getsey via Google

Fast, professional, and polite.

Response from Owner

Thank you, Andy! We're glad to hear that you found our services fast, professional, and polite. Your satisfaction means a lot to us! Thank you! Mr Appliance of Salem Team

Phillip Kimball
Phillip Kimball via Google

Repairman. Very respectful, polite, accommodating, and Knowledgeable

Response from Owner

Thank you for your kind words, Phillip! We're thrilled to hear that you had a positive experience with our repairman. Your satisfaction is important to us, and we appreciate your feedback! Thank you! Mr Appliance of Salem Team

Jane Holland
Jane Holland via Google

Salem appliance was really easy to work with. They were able to schedule an appointment quickly which I was so appreciative of. The technician (Miri) was knowledgeable, fixed my issue quickly, left the area neat and clean and was respectful. I was so pleased overall would definitely use them again.

Response from Owner

Thank you for your kind words, Jane! We're delighted to hear that you had a positive experience with our team, especially with Miri. We appreciate your feedback and look forward to assisting you again in the future! Thank you! Mr Appliance of Salem Team

Mike Ibrahim
Mike Ibrahim via Google

Excellent service, prompt scheduling, on time. Val & Patricia were amazing!

Response from Owner

Thank you for your wonderful review, Mike! We are thrilled to hear that you had an excellent experience with our team. Val and Patricia will be happy to know their efforts were appreciated! We look forward to serving you again in the future. Thank you! Mr Appliance of Salem Team

James Bartolo
James Bartolo via Google

Response from Owner

Thank you, James! If you need us in the future, no matter the project, Mr. Appliance will get it Done Right! Mr. Appliance of Salem

CM
CM via Google

I was very impressed and pleased with the professionalism, promptness and knowledge of Giuseppe, the technician from Mr. Appliance of Salem. Our month and half old Bosch dishwasher detected a leak and went into a continuous mode of pumping the water from the base of dishwasher. Turns out it was a defective water valve that wasn’t shutting which caused the overflow into the collection tray beneath the dishwasher. I called Mr. Appliance on a Monday afternoon. They were able to send the technician the next day who promptly diagnosed the issue. They had the replacement part on another van in the area and he was kind enough to come back on Tuesday late afternoon to finish the job and ran another diagnostic to make sure nothing else was wrong. Given that it was a defective part, the repair was covered by the 1-year warranty on the dishwasher. I would highly recommend Mr. Appliance of Salem, and if you can, ask for Giuseppe. He was a pleasure to deal with, knew his stuff, and was extremely professional.

Response from Owner

Thank you for your detailed and positive review, CM! We’re thrilled to hear about your experience with Giuseppe and the prompt service you received. Your recommendation means a lot to us, and we’re glad we could resolve the issue efficiently. If you need any further assistance in the future, don’t hesitate to reach out. Thank you! Mr Appliance of Salem Team

Total number of 5 star reviews :230

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