4.9/5

542 Ratings

|

Dorothy Smith
Dorothy Smith via Google

Very pleasant and professional and reasonably priced. Sean is a very nice employee you have.

Brian Canner
Brian Canner via Google

Chris was the best repair technician I’ve ever encountered. Super knowledgeable, friendly, and helpful. And he diagnosed the issue quickly and made the repairs as fast. Mary was also great on the phone and being prompt with sending what I needed for insurance warranty. Fantastic experience all around.

Response from Owner

Dear Brian, Thank you so much for your glowing 5-star review! We're thrilled to hear that your experience with Mr. Appliance, and especially with Chris and Mary, exceeded your expectations. Chris's exceptional knowledge, friendly demeanor, and efficiency in diagnosing and repairing your refrigerator are exactly what we strive for. We're delighted he could resolve the issue quickly and effectively. It's also wonderful to know that Mary's prompt and helpful assistance with your insurance warranty process contributed to a seamless experience. We truly appreciate you taking the time to share your positive feedback. We'll be sure to pass along your kind words to Chris and Mary. Your satisfaction is our top priority, and we're grateful for the opportunity to serve you. We look forward to assisting you again in the future should you need us. Sincerely, The Mr. Appliance Team

patty bajcar
patty bajcar via Google

Response from Owner

Hi, Patty! Thank you so much for your kind words and the 5-star review! We're thrilled to hear that you had a great experience. We appreciate your support and look forward to serving you again soon!

brenda killian
brenda killian via Google

They were quite pleasant and quick

Response from Owner

Brenda, we're delighted to hear you found our team pleasant and efficient! Providing quick and reliable service is our priority at Mr. Appliance. Thank you for your wonderful review!

Sue Bishop
Sue Bishop via Google

Response from Owner

Hello, Sue! Thank you for your kind review! We're thrilled to hear you're happy with the service on your refrigerator. Your feedback means a lot to us. If you need any further assistance, feel free to reach out!

John Peterson
John Peterson via Google

Response from Owner

Thank you so much, John, for your 5-star review! We're thrilled to hear that you were happy with your refrigerator repair. Our team works hard to provide excellent service, and it means a lot to us that you had a positive experience. We appreciate your business!

Magi
Magi via Google

Very friendly and knowledgeable. Repairs were very reasonable.

Response from Owner

Hi Magi, Wow, thanks for the awesome review! We're so happy to hear that our technician made a great impression on you with their expertise and friendly approach. It means a lot to us that you found our prices reasonable too - we believe in providing top-notch service without breaking the bank. We appreciate you choosing Mr. Appliance and hope you're enjoying your newly repaired appliance! Best, The Mr. Appliance Team

Amy brosnan
Amy brosnan via Google

Apparently, the last three months have not been kind to my appliances. This time it was the refrigerator. At least the refrigerator and stove were purchased at the same time so it kind of makes sense. This time was just as good as the first time. The service was outstanding. The service was fast. Christopher was wonderful. He understood that it is really hard not to have a refrigerator. The price was so reasonable. Between Sean and Christopher, this company should never let them go. When I called this time, I was so worried that It was a fluke that customer service was spot on, and it was fast and reasonable. It wasn’t a fluke. I feel so happy knowing that there is somebody I can call for help with appliances. I highly recommend this company as a two-time user with success twice. The techs shows up, on time, is polite and kind and respectable. I hope everyone uses this company. I don’t know if you can request people, but Sean and Christopher are the best. Thank you for being in Hernando county. Thank you for being consistent and reasonably priced. I am the happiest customer you have.

Response from Owner

Wow Amy! This is such a wonderful review – thank you so much for sharing your experience! We're absolutely thrilled to hear that your experience with Mr. Appliance was so positive, and especially that you felt respected and valued throughout the process. That means the world to us. We're so proud that Sean made such a great impression. We wholeheartedly agree – he's a fantastic member of our team! We'll be sure to pass along your kind words; he'll be so happy to hear them. We're especially pleased that he was able to get your repair done so quickly, even with the holidays approaching. The consistency of having the same technician throughout the process is something we strive for, and we're glad you appreciated it. It's truly gratifying to hear that we've set a new standard for you in appliance repair. We work hard to provide fast, efficient, reasonably priced, and, above all, kind service. We believe everyone deserves to be treated with respect and understanding, and we're so happy that shone through in your interaction with Sean. Thank you again for this incredible review and your strong recommendation. We're so grateful for your business and we're thrilled you found Mr. Appliance!

Tammy Schultz
Tammy Schultz via Google

He was very kind he got along with my dogs and he did an awesome job

Response from Owner

Tammy, thank you so much for the wonderful 5-star review! We're so happy to hear that our technician was not only kind and professional but also got along with your furry friends! We know how important it is to feel comfortable with the people who come into your home, and we're glad our technician made a positive impression on both you and your dogs. We're also thrilled that you were pleased with the repair work. We strive to provide excellent service and ensure our customers are completely satisfied. Thanks again for sharing your experience, Tammy! We appreciate your business and look forward to serving you again in the future!

Kathleen Olley
Kathleen Olley via Google

Ron was very knowledgeable and professional. Showed when they said they would. If I have a problem with any appliance I will call Mr. Appliance

Response from Owner

Hi Kathy, Thank you so much for the fantastic 5-star review! We're thrilled to hear that Ron provided you with such a positive experience. We agree, he's a true professional and we're lucky to have him on our team. We're also delighted that we were able to meet your scheduling expectations. Being punctual and reliable is a top priority for us at Mr. Appliance. And we're so happy to hear that you'll call us again for any future appliance needs! We appreciate your trust in Mr. Appliance. Thanks again, Kathy!

Becky Vis
Becky Vis via Google

Very kind and personable gentlemen. Knowledgeable about appliances. They know their stuff.

Response from Owner

Becky, thank you for the 5-star review! We're happy to hear our knowledgeable and kind technicians were able to get your washer repaired promptly. We appreciate your business!

Soveriegn1 American
Soveriegn1 American via Google

Ron is the best! On time and fixed it right the first time

Response from Owner

We're thrilled you had such a positive experience with Ron! 'On time and fixed it right the first time' is music to our ears. Thanks for the 5-star review!

Barbara Ellinwood
Barbara Ellinwood via Google

The Customer Service Representative listened to the requested work that needed to be done on our sick Washing Machine. She provided detailed information on repair options. Ron the repair tech arrived as planned. He not only did the repair but also cleaned the innards & outers of it. I was impressed with his service & cleanliness of the work area when he was finished. The fee was very reasonable & we will call for Mr. Appliance of Spring Hill to repair several appliances very soon. ,

Response from Owner

Hi Babs, wow, what a fantastic review! We're absolutely beaming to hear you had such a great experience with us! It sounds like our Customer Service Rep really took the time to understand what was going on with your washing machine, and that's exactly what we aim for. And Ron! He's a gem, isn't he? We love that he didn't just fix the problem but went the extra mile to clean up too. A clean machine and a clean space? That's our kind of service! We're so glad you were happy with the reasonable fee, and honestly, we can't wait to help you with your other appliances. We're practically neighbors here in Spring Hill, so just give us a shout whenever you need us. Thanks again, Babs!

Hugh Craton
Hugh Craton via Google

Response from Owner

Hello, Mr. Craton! Thank you for your five-star review! We're glad we could assist with diagnosing the issue with your bar refrigerator. Your feedback means a lot to us, and we're happy to have been able to help. If we can be of assistance in the future, please feel free to reach out!

goldenflashes77
goldenflashes77 via Google

We recently experienced a breakdown with a roughly two year old Whirlpool refrigerator. Sean from Mr. Appliance was out there very fast, diagnosed and repaired the fridge just as fast. The technician Sean was awesome! Very polite and professional. I will definitely be using Mr. Appliance again whether its warranty or not. Thanks for a great job! Give Sean a promotion! He's been at our home for repairs a few times. The guy knows how to be a professional.

Response from Owner

Wow, your review truly brightens our day! We're thrilled to hear that Mr. Appliance was able to assist you in getting your Whirlpool refrigerator repaired under warranty, and on top of that, that Sean, Mary, and Rachel exceeded your expectations with their professionalism and efficiency. We understand the frustration of appliance breakdowns, especially when warranties are involved. We're proud that our team, from technicians like Sean to our support staff like Mary and Rachel, could go above and beyond to not only resolve the issue quickly but also provide exceptional service throughout the process. Thank you for choosing Mr. Appliance and for taking the time to share your positive experience. We appreciate your trust and look forward to serving you again in the future, both within and outside of your warranty needs. Sincerely, The Mr. Appliance Team

Henry Nelson
Henry Nelson via Google

Easy process, showed up on time. Cleaned my clogged dryer vent.

Claudia Brockett
Claudia Brockett via Google

I was so pleased with our technician Ron. I had been told by a previous appliance repair man that my range hood could not be repaired. That the motor was shot and they no longer made parts for that model. He told me I would have no choice, but to replace the entire hood, which would have required drywall and cabinet work also. Ron came today and took the time to take apart the range hood. The motor was heavy and awkward And probably should have been a two person jobbut Ron chose to Work on it anyway, so I would not have to schedule a second appointment with two technicians.. He found something inside obstructing the fan blades and removed it. My range hood works like it was brand new! He saved me so much time and money. He was polite and prompt and very knowledgeable and experienced.

Response from Owner

Claudia, thank you for your glowing 5-star review! We're thrilled that Ron was able to provide such a dramatically different experience from your previous repair attempt. His ability to find and fix the issue, saving you from a costly replacement and renovation, is a fantastic example of the quality service we aim to deliver. Your business is most appreciated and our speedy experts are always at your service!

Roger Byrd
Roger Byrd via Google

On time and professional

Response from Owner

Roger, thank you for the 5-star rating! We're glad we could provide you with prompt and professional service for your dishwasher repair. We truly appreciate your feedback!

Don K2PMC
Don K2PMC via Google

Sean did an outstanding job of diagnosing and repairing our KichenAid refrigerator. He certainly knew what he was doing and kept us informed along the way. He is a pro in every sense of word. He did his job quickly with minimal impact in the kitchen.

Response from Owner

Don, wow, a 5-star review! Thank you so much! We're so happy to hear Sean took such good care of your KitchenAid refrigerator and that he was able to get it fixed quickly and with minimal disruption to your kitchen. We appreciate your business!

Cathy Olmstead
Cathy Olmstead via Google

Great customer service, they arrived promptly and handled the repair efficiently.

Response from Owner

Cathy, we're so happy to see your 5-star review! Thanks for sharing your positive experience with Mr. Appliance. We appreciate your business and hope your range continues to serve you well for years to come!

Total number of 5 star reviews :514

help icon
Contact Mr. Appliance today to schedule your next service!