What People Are Saying About Mr. Appliance of Tewksbury

I contacted Mr. Appliance to address an issue with my built-in GE refrigerator. Unfortunately, there was a miscommunication regarding the type of appliance, and when the technician arrived, they realized they couldn't service it, as only a GE-certified technician can work on built-ins. The technician was very apologetic, and I appreciated that there was no charge for the visit, which I found considerate on their part. Overall, the experience was smooth and well-organized. I received a text confirming the appointment with a photo of the technician, which was a great touch for safety. They also gave a courtesy call about 15 minutes before arrival and arrived within the scheduled time window. The technician was knowledgeable, kind, and understanding about the mix-up. As someone who runs a service-based business myself, I understand these things happen. I found Mr. Appliance to be professional and accommodating, and I would feel comfortable reaching out to them for future appliance needs.

We got a prompt appointment, a text with a photo of our technician, Kevin. He let us know when he was on the way and arrived in the window provided. He was really nice, knowledgeable and helpful. Diagnosed the problem, and the repairs needed.

My wife was extremely happy with the service Anjel provided.

Tech Yves was excellent!

Kevin was great. I appreciated how prompt he was, including giving me a call when he was 20 minutes away. He explained everything he was doing and got my dryer fixed during the visit. Professional, knowledgeable, personable and courteous - I would definitely recommend.

They had to come back twice to fix our issue, but we were not charged any additional money and they came out as soon as they could get someone here. Very happy with their service!

I had technician Kevin and was punctual, efficient, skilled, and genuine. Exceeded expectations.

Very happy with my service! It was the first time I used Mr Appliance of Tewksbury and I would definitely use them again. It was very easy to schedule my appointment on line. And I liked the confirmation texts & emails plus the photo of my technician. I thought it was all very professional & courteous. My technician was great too and I would happily have him return to repair other appliances. He was friendly, polite and knowledgeable. I will be recommending this company to everyone I know.

Kevin Kevin Kevin.. he is the man! He knew exactly what was wrong with my washer and dryer. He was very informative on what would happen next. Ordered the parts immediately and returned quickly. He was prompt with arrival time, friendly and polite ( I'm big on customer service).

Mr Appliance to the rescue. I have a service plan for my stove which I first had Lars service come out initially to take a look at a burner that never really worked. They were there 2 minutes and said need a whole burner assembly kit.. came back took apart my stove and didn’t put it back right didn’t get burner to work said just place another claim and you’ll get a new stove and left me with my range not on straight. SKIP TO…. Kevin from Mr Appliance who I have to start off by saying very professional very nice and listened to me! I was going to cry for what the other place did and he assured me he will do his best. One look at my stove burner and said hmm just might be clogged. He took the burner apart cleaned and replaced it back to the stove and bam we had fire. He then proceeded to correctly replace my stove range back to the correct position. I am so happy I made the choice to call in someone else and this time being Mr Appliance. Kevin thank you so much you really took such a bad situation and made it all better again!

Staff was very patient working with me to schedule appointment. Technician was prompt in checking and repairing the problem.

I have a commercial size Sub Zero and required a skilled professional- Damon from Mr Appliance was the perfect person for the job. He took his time, explained everything and ordered parts. Price was fair and the job was done perfectly. I would recommend Mr Appliance for all appliance repairs .

Very professional, Technician was skillful. Resolved the issue within an hour of arriving.

Great service and attention to detail. Thanks Damon

Could not be happier with the service received. Communication throughout the entire process was outstanding. The technician was on time and resolved our washing machine failure the same day! Highly recommend Mr Appliance. Thank You !!