Although Mr. Appliance is a nationally recognized brand, Mr. Appliance of Ponte Vedra is locally owned by Brittany Schachter, a small business owner who lives right here in the community.
Brittany’s connection to the area spans generations. She grew up here, her children attend the same elementary school she attended, and Mr. Appliance of Ponte Vedra now helps sponsor that school along with several other schools in the surrounding area.
That local connection influences the way we operate. We live here, work here, raise our families here, and serve many of the same people we see throughout the community every day.
Our team includes five Service Professionals and four administrative team members, with our longest-tenured technician serving customers with us since 2019. When hiring, we look for well-rounded professionals who are willing to do business with integrity and represent our company the right way in our customers' homes.
At Mr. Appliance of Ponte Vedra, Brittany and her team set high expectations for service and communication and work hard to meet them consistently. Customers frequently tell us they appreciate our communication, punctual arrival times, and ability to complete repairs efficiently.
When our Service Professionals enter a customer's home, treating that home with respect is a priority. Our goal is to leave the home in as good of condition—or better—than we found it and provide an experience that customers feel was among the best home service experiences they have ever had.
Our team offers same-day appliance repair appointments when scheduling allows, which can be especially valuable throughout Ponte Vedra and the surrounding coastal communities. The area includes many beach properties, vacation homes, second homes, and rental properties where a broken appliance may need attention quickly. Our ability to provide same-day service and expedite repairs helps us better serve homeowners, property owners, and guests in these situations.
Our Service Professionals are EPA certified, and our business holds a Florida gas license—a qualification that relatively few appliance repair providers in the area maintain. We also service high-end and luxury appliances and always use OEM or manufacturer-approved parts.
Repairs are backed by a 12-month warranty, giving customers additional confidence in the work we perform.
Since opening in 2018, Brittany’s focus has remained the same: communicate clearly, arrive when expected, complete repairs efficiently, and treat customers and their homes with respect.